Counseling is a new adventure for most of our clients! We hope these answers to some frequently asked questions can help you on the journey.
Frequently Asked Questions
What services do you provide?
We provide counseling and therapy services to adults in North Carolina. A list of our treatment focuses can be found on our . To summarize, our clinicians work well with people who desire balance in their life and a break from all expectations. We utilize an eclectic approach, incorporating mindfulness to meet our clients where they are and help them to slow down and find clarity on their journey.
When are your available times for appointments?
We offer a mix of morning, afternoon, evening and weekend sessions. Once you’re an established client, you can view our availability through the booking widget or by contacting us directly. We are happy to meet with you weekly or biweekly depending on your needs.
How much do you charge?
Our sessions are $200 and typically last between 50-60 minutes.
We offer a sliding fee scale that can be discussed on request. Let’s make therapy work for you AND your budget.
What does online therapy or counseling look like?
Online therapy (telehealth, E-Therapy, Telemed, etc) looks a lot like therapy would in person! The initial session gives us the time to get to know one another, go over some paperwork and start to think about our goals for therapy and working together. We will discuss what has and has not worked for you in the past, so we have a solid starting foundation. Over the course of our time together, we will work together to attain your goals.
One thing COVID-19 has surely taught us is the necessity to be flexible and online counseling is just that. We are able to meet in your own or other safe area and find some balance.
Do you offer in person sessions?
Yes! Kari, LaTia, Rebekah and Leah offer in-person sessions in Greenville, where our primary office is located. Lacey provides in-person services in North Raleigh. Our other clinicians offer telehealth-only services across the whole state of NC.
Good Faith Estimates
If you are not using insurance for therapy services, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the new federal law, health care providers are to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
An example estimate for our services would be around $10,400, or $200 per week for 52 weeks. This is the maximum amount someone would be billed if being seen one time a week for 52 weeks.
Do you accept insurance?
Most of our clinicians currently accept Blue Cross and Blue Shield of North Carolina and the BCBSNC State Health Plan. Some clinicians accept Aetna and Medcost. Please refer to their individual pages for specific plans.
We are NOT in network with BCBS Healthy Blue, or Blue Home/Blue Local (UNC Alliance, NOVANT Health, Wake Forest Health). We are NOT in network with Medicaid or Medicare.
If you are using your out of network benefits on any insurance plan, we will gladly provide Superbills as requested. A Superbill is a document you submit to your insurance provider using your Out of Network benefits where the insurance company reimburses you directly for the amount paid. We are happy to answer any questions you may have about Superbills and insurance.
Here is some basic information on insurance plans and their differences.
What is the difference between Counseling and Therapy?
There really isn’t one! The two terms are synonymous with one another. Some people say counseling is more long term, and therapy is a shorter duration. To us, both are one in the same.
What is your cancellation policy?
We require 24-hour notice of cancellation. If not canceled within 24 hours, a full fee will be charged to the card on file.
How can I set up an appointment?
Click on the “Get Started” link at the top or bottom of this page to access our booking portal. There, you will find availability for our therapists and you can book your free 15 minute phone consultation directly through the website. Once it is confirmed by the therapist of your choosing, you will receive a phone call from them at the appointment time.
If no times are available in the book portal, please send us an email to email@example.com. There, we can help you coordinate with a specific therapist, or add you to a waitlist for them.
Please feel free to reach out to inquire about our services and to book your appointment!